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Find Answers To Some Of Our Most Frequently Asked Questions

General

No, you don't need to sign up to explore TruePal’s website. The TruePal website is available to all users. But to access our personalised services like physiotherapy at home, health checkups or diabetes management, you’ll need to book a session. This allows you to schedule appointments with our experts at your convenience, either through the website or our app.
It’s easy! Download the TruePal app from your App Store or Play Store, tap on the top-right corner, select “Sign Up/Login,” fill in your details, and you’re good to go. You can also provide your details on our website if you are looking for any service.
If you want to join TruePal as a service provider or an expert, just give us a call at +91 8655659727, and we’ll guide you through the process.
Yes, you can contact TruePal customer service by emailing us at [email protected].
At TruePal we offer multiple wellness services for you and your family, including physiotherapy, health checkups, diabetes management, yoga, companionship, and dietitian consultation.
Yes, you can book appointments and use services for your family and friends through the TruePal app or website.

About TruePal

TruePal is a one-stop solution that offers complete health care to your doorstep. From managing diabetes to helping you live a pain-free life with physiotherapy, TruePal makes wellness simple. Our experts provide personalized care at home, including health checkups, dietitians, and companionship for seniors. TruePal is not just a service provider - we're your dedicated wellness partners, committed to helping you live a healthier, happier life.
We're here to make your health journey easier. By bringing expert care straight to your doorstep. Want to have a health check? Our doctor visits you at home. Feeling stiff? Our physiotherapists will curate exercises just for you. Want to start yoga? We'll match you with experts to get what you need.
Yes! We have an easy-to-use TruePal app for Android and iPhone users. Download our app to book your service. Connect with our experts, track your bookings, manage your members and easily access your personal health plan - all at your fingertips. Get started by downloading TruePal from the Google Play Store or Apple App Store today!
TruePal primarily operates online, but we also organize offline health camps to engage with our community and provide in-person support. Details about these events are shared on our social media channels and community groups. Follow us to stay updated and join us at our next event!
TruePal’s services are for everyone—whether you’re managing a health condition like diabetes, looking to stay fit with yoga, or seeking care and companionship for seniors. We cater to individuals of all ages with customised wellness solutions.
TruePal specialises in offering tailored assistance at your convenience. Unlike other platforms, we provide a wide range of services, from expert-led programs to manage diabetes, and at-home physiotherapy to senior companionship, all tailored to your requirements. We are more than just a service provider; we are your go-to health and fitness partner.

Services & Bookings

Through TruePal, you can avail services such as:

  • Physiotherapy: Pain relief at home.
  • Diabetes Care: Manage blood sugar.
  • Health Checkups: Stay healthy.
  • Diet Plans: Eat right.
  • Yoga: Build strength.
  • Meditation: Relax your mind.
  • Companionship: Friendly care for seniors.
  • Attendant Help: Daily activity support for seniors.
  • Senior Citizen Card: Providing citizens aged 60 and above with a government issued senior citizen card.

You can download our app to book the service that you require or call our number for any service that you require +91 7718850051.

Yes, cancellation or rescheduling is possible for selected services within a given timeframe. To make changes to your booking, simply contact our team at +91 7718850051, and we’ll be happy to assist you.

At TruePal, we provide both in-person and online services. In-person services like physiotherapy, health check ups, and senior companionship take place right at your door, but many services, such as consultations and diabetes management, are accessible online.

Booking is simple! Download the TruePal app, select the service you need, and choose a time that works for you. Alternatively, you can visit our website to explore services and book appointments on your own. If you need assistance, feel free to call us at +91 7718850051, and we’ll help you schedule your appointment.

Payments & Refunds

You can easily make a payment by logging into our app, selecting your service, and choosing from the available payment options. Alternatively, you can book the service directly through our website or connect with our team, and we'll send you a convenient payment link via WhatsApp.
We offer a variety of payment options for your convenience, including UPI, Credit/Debit Cards, and Net Banking. Choose the method that works best for you at checkout!
Yes, you can cancel your appointment; however, cancellations are permitted up to 24 hours before the scheduled time.
No, there are no cancellation costs as long as the booking is cancelled at least 24 hours before the specified time slot.
Yes, if the appointment is cancelled up to 24 hours before the planned time, you will receive a refund for your booking.
Once your cancellation is confirmed, we process the refund within 48 working hours. Please note that it may take a bit longer depending on your bank or payment provider. Rest assured, we’re committed to ensuring the process is as quick and smooth as possible.

TruePal App

The TruePal app offers a more seamless, on-the-go experience. You can book services, track your health, and access tailored care from your phone, while the website is better for browsing and accessing more detailed information.
You can book appointments, track your health progress, chat with experts, access personalised care plans, view your previous bookings, and receive reminders—all directly from the app.
You can browse the app without signing up, but signing up is necessary to access personalized features, book appointments, and interact with our experts.
Yes, you can book appointments for others by entering their details when scheduling a service. This is perfect for booking care for family members or friends. Note, you can make a booking for your family members and use the app even if you are not residing in India.
Yes, the TruePal app is available for download on both Android (Google Play Store) and iOS (Apple App Store).
Yes, an internet connection is required to book services, interact with experts, and track your health data in real-time on the app.

Privacy

To provide you with better care, we collect your name, contact, and health details. These details are encrypted for your safety as we follow ISO 27001 guidelines.
Your information will be used to book services, track progress, and connect you to experts. With your consent, we may communicate our offers to you from time to time but you can easily opt-out of this. For more details please reach out to our support email ID.
Only our team and experts helping you can see your data.
Yes, your data is encrypted. It is safe and protected from outsiders.
Yes, you can contact the support team to delete your data. We will remove it promptly.
We keep it only as needed. Then, we delete it securely.
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