Privacy Policy

TruePal (“We/us/our/Truepal/TheTruePal.com”) is engaged, under its brand name ‘TruePal’, in the business of operating and managing an online marketplace platform, connecting sellers and buyers for the buying and selling of goods and services, both tangible and digital; and providing e-commerce services, including product listings, advertising, payment processing, and customer support etc. This Privacy Policy (“Policy”) sets forth the reasonable security practices and procedures adopted by Truepal and shall apply to the collection, use, storage, processing, disclosure and sharing of personal information including sensitive personal data or information (“Personal Information”) provided by the registered users of the website http://www.thetruepal.com (hereinafter together or separately referred to as the “Website”) and by the visitors of the Website (together referred as “You/your”).

We value the trust you have placed with us. To provide you with a convenient and safe online experience, we have implemented measures to protect the confidentiality, integrity, and security of your Personal Information. This Policy explains how we protect Personal Information provided by you through the Website and how we store and use that information, to deliver the services on the Website.

This Policy is subject to change at any time. It is advised that you review this Policy periodically. This Policy shall be read in conjunction with the Terms and Conditions (“Terms”) agreed by you while registering on the Website for availing its services. By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

This Website is not intended for use by children and minors. Parents are requested to ensure that Personal Information is not provided by minors.

1. APPLICABILITY

This Policy applies to the registered users of the Website as well as the visitors to the Website or the end users who access or use the Services.

By using the Website, you consent to the collection, storage, usage, and disclosure of your personal data, as described herein and collected by us in accordance with the Policy.

2. COLLECTION OF PERSONAL INFORMATION:

a. We collect different types of personal data about you. This includes, but is not limited to:

(i) Personal Information for purposes of this Policy includes information that identifies you such as your name, address, date of birth, bank account/ financial account details/ credentials, passwords, phone number, PAN, Aadhar, fax number or email address, gender, marital status, city of residence, location, photograph, or any other information which is obligatory pursuant to regulatory requirements etc.
(ii) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the same , website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
(iii) Transaction Data, such as details of the services or professional services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
(iv) Usage Data, which includes information about how you use the services and professional services, your activity on our Website, booking history, user taps an clicks, user interests, time spent on our Website, details about user journey on the mobile application, and page views.

c. Most features of the Website would require registration, which may require you to provide your details such as an email address or mobile number, a password and other information.

d. The nature of Personal Information collected would depend on nature of service being availed or proposed to being availed by you.

e. From time to time, the Website may also request other Personal Information to provide you with other benefits of the services or other value added services. On all such occasions, you will have the opportunity to provide or to decline to provide that Personal Information. In case you do not provide the required information, you may not be able to avail the service or the product.

3. USE OF PERSONAL INFORMATION:

The Website uses your personal data when the law allows us to. It is used mostly where we need to provide you with the Services, or where we need to comply with a legal obligation. The Website uses and discloses your Personal Information only as follows:

1. To fulfill / complete your requests for products and services offered, or subscribed or availed by you on the Website.
2. To provide services and track your usage of the services.
3. To deliver to you any administrative notices, advice, notifications and communications relevant to your use of the services. To analyze website usage and improve the services offered.
4. To Third Party Service Providers that provide services to Truepal.
5. To improve features, personalize or customize the Website to your interests, and to get in touch with you whenever necessary.
6. To send periodic notifications to manage our relationship with you including to notify you of changes to the services, send you information and updates pertaining to the services you have availed, and to receive occasional company news and updates related to us or the services.
7. To market and advertise the services to you.
8. To comply with legal obligations.
9. To administer and protect our business and the services , including for troubleshooting, data analysis, system testing, and performing internal operations.
10. To enforce the terms and conditions of this Policy.

You agree that by using our Website, you authorize us, our , group companies / affiliates, third party vendors, agents, contractors, consultants or service providers (hereinafter referred as “Third Party Service Provider(s)”) to do the following:

a. to help us in providing the features of the Website,
b. sending email messages on our behalf,
c. collecting subscription fees for such services, and
d. notifying or contacting you regarding any problem with such services or hosting and operating a particular feature or functionality.

4. DATA RETENTION

a. You agree and acknowledge that all such Personal Information collected shall be retained so long as you are having account/product with Truepal or with any of our Third Party Service Provider(s) and remain active to avail various services/product or as may be required under the law or as per applicable policy on data retention.

b. You agree and acknowledge that in case of deactivation / termination of the account / services or withdrawal of consent by you, the Personal Information provided may no longer be used for providing the services/facilities and the same may also get removed upon the expiry of the maximum tenure as may be prescribed under the provisions of the law as applicable or as per Truepal’s policy on data retention.

c. Unless the Personal Information is purged permanently, the Personal Information may remain on the servers and we may use the Personal Information for data analytics purposes, research, statistical purpose and procedures for improving the provisions of services/facilities by us in a non-identifiable manner.

5. UPDATE PERSONAL INFORMATION:

a. We encourage you to update Personal Information as and when there are any changes. You are also entitled to review the information provided and ensure that any Personal Information or sensitive personal data or information found to be inaccurate or deficient is corrected or amended as feasible.

b. We shall not be responsible for the authenticity of the Personal Information or sensitive personal data or information supplied by you.

c. All Personal Information so provided will be on an ‘as on’ basis.

d. You agree and acknowledge that we shall not be responsible for any actions or policies of Third Party Service Providers and you are requested to check the applicable privacy policy and acquaint yourselves with the terms and conditions of usage of such Third Party Service Providers while providing Personal Information.

e. You agree and acknowledge that we shall be not liable for any variance in the features/benefits offered by such Third Party Service Providers and shall not in any case assume warranty on the efficiency or efficacy of such offers.

6. SHARING AND DISCLOSURE OF PERSONAL INFORMATION:

We will not sell, share, rent or trade your Personal Information with any affiliated or unaffiliated third parties. Further, we will also not disclose your Personal Information with any affiliated or unaffiliated third parties, except as mentioned in this Policy and also:

1. to provide you the product and services.
2. for transaction processing and report generation.
3. to conform with any legal requirements or comply with legal process(es)
4. to enforce the terms and conditions of the products or services.
5. to protect our interests , our affiliates, or members, constituents, or of other persons.
6. to prevent or stop activity we consider to be, or to have the potential to be, illegal, unethical, or legally actionable
7. to our parent, subsidiaries and group companies for regulatory requirements or for providing services.
8. to regulators and other bodies, as required by law or regulation.
9. to third parties contractually engaged with us who are involved in the providing product and services or any activity as mentioned under this Policy.

We may make anonymous or aggregate Personal Information, and disclose or use such data only in a non-personally identifiable manner for purposes of research, analytics advertising, comparison to organizations approved by us .

7. DELETION OF ACCOUNT AND PERSONAL DATA

(a) Notwithstanding anything contained in the Policy, you may delete your account as well as your personal data stored with us by sending an email to [email protected]. We may take up to 7 working days to process your request. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Website will be retained in accordance with applicable law.

(b) You can also delete your account from the app itself by going to Myprofile.

8. USE OF COOKIES AND ONLINE SESSION INFORMATION:

a. “Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your web browser on your computer’s hard drive.

b. The Website will automatically receive and collect certain anonymous information in standard usage logs through our web server, including computer-identification information obtained from “cookies” sent to your browser from a web server or other means.

c. The Website uses cookies for a number of purposes. For instance, to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, etc.

d. Please note that most internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the services may be impaired for you.

9. LINKS AND THIRD PARTY WEBSITES:

Our website or Software may contain links to other websites owned and operated by third parties. We are not responsible for the privacy practices or the content of such other websites. We expressly disclaim any liability that may arise from your use or provision of any of your information whatsoever to third-party websites.

10. YOUR DATA IS SECURE:

a. We implement appropriate security measures and privacy-protective features on our Website including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorized access and disclosure, and follow standards prescribed by applicable law.

b. When you register for the services, the Website requires a login ID and a password from you for your privacy and security. You are responsible for maintaining the confidentiality of your login ID and password and you shall not provide these credentials to any third party. We recommend that you change your password periodically.

c. Your password must conform to standards and, as a security feature, the Website may automatically reject weak passwords. We shall not be responsible for any unauthorized use of your information, or for any lost, stolen, or compromised passwords, if someone else accesses your account through login ID and password they have obtained from you or through a violation by you of this Policy or the Website’s Terms. In the event your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a change of password.

d. From the time you submit your login ID and password, these communications between your computer/mobile and the Website are encrypted using at least 128-bit secure socket layer technology (“SSL”). This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.

e. The Website also encrypts your Website password so that your password cannot be recovered, even by us.

f. Notwithstanding such security measures, we cannot guarantee the security of your information and disclaims any liability for loss, misuse, and alteration of your information under our control to the maximum extent permitted under applicable law.

g. By using the Service and Software, you agree to assume any security risk related to personal information. You should report any security violations to us by sending an email to [email protected].

h. In respect of Personal Information provided by you, such information would be also available to third party technology service provider /authorized service providers and shall be treated as proprietary and confidential in nature by them and to be used/shared/maintained/processed by them only on need to know basis for service enablement.

11. CONSENT:

a. By using our services and/or by providing your Personal Information, you give your consent to the collection and use of the Personal Information you disclose on our website/ platform in accordance with this Policy, including but not limited to your consent for sharing your Personal Information as per this Policy.

b. You have the option of not to provide or agree to the collection and usage of Personal Information. If you choose not to agree with the Policy, you will not be entitled to use the Services.

c. We retain the right to communicate with you (via e-mail, postal service / courier or mobile messaging services) when you have agreed to receive such communication or where operational or regulatory requirements require us to do so. We further retain our right to communicate through third party vendors. You shall have the option to unsubscribe to receive such email communication, should you choose to.

12. UPDATES TO THIS POLICY

(a) We may occasionally update this Policy. If we make changes to this Policy, we will upload the revised policy on the Website. To the extent permitted under applicable law, by using our Website after such notice, you consent to updates made to this Policy.

(b) We encourage you to periodically review this Policy for the latest information on our privacy practices.